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Customer Service Representative – Stanstead, QC

Cosentino North America

This is a Contract position in Estrie, QC posted November 28, 2017.

Job Description

Mission:

The Customer Service Representative ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

This position is the first point of customer contact in the showroom and for general inquiries like pricing, products, scheduling, etc.

Responsibilities:

  • Process customer quotes, orders and credit memos
  • Monitor service orders and the levels of service commitment to customers
  • Perform accounts receivable and payable functions as it relates to customer orders and payments
  • Perform timely postings of invoice transactions
  • Assist or lead viewings of material in warehouse for customers
  • Maintain stock of office supplies and order additional supplies when necessary
  • Prepare sample shipments for Sales Team and customers
  • Solve customer issues related to orders, quotes, quality, delivery, errors, etc.
  • Schedule customer visits to the center and receive them in the showroom
  • Post customer payments and manage cash position in the center (deposit money in the bank, update petty cash information, etc.)
  • Receive any office and showroom material against its PO
  • Place marketing material orders in the Cosentino store
  • Support the sales team to achieve and exceed sales targets, highlighting in advance any issues that may arise from operational delays
  • Maintain the showroom by keeping it clean, in order and having all the equipment be in working order
  • Keep records of documents in the center according to Customer/Finance/Legal/HR needs
  • Perform analysis in SAP as requested by the GM, Operations Manager, or the sales/promotion force
  • Record and log all visitors in the system
  • Other duties as assigned

Education:

  • High School Diploma or GED is Required.
  • Bachelor’s degree preferred

Professional Experience:

  • Minimum 2 years experience required in Customer Service role, preferably in Stone industry
  • Experience with SAP or Order System Required
  • Experience with invoicing and order entry

Computer Skills:

  • Proficiency in Microsoft Office (Excel, Outlook, etc.)
  • SAP

Others:

  • Excellent customer service
  • Ability to multi task and work in an extremely fast paced environment
  • Excellent phone manners
  • Detail oriented
  • Ability to work independently, effectively and efficiently
  • Strong communication skills

Company DescriptionCosentino Group is the world’s leading producer of Silestone quartz surfaces. It focuses on the design, production and distribution of architectural and decorative solutions made from natural stone. It creates and defines leading products that are designed to provide innovative and functional solutions for the home and public spaces under the criteria of careful design, innovation and environmental respect.

The group based its development on international expansion and an innovative research programme, which enables it to use the most advanced technology to obtain new materials.

Cosentino’s activity covers the entire natural stone manufacturing process, from extraction and processing to the installation of quartz surfaces, such as kitchen and bathroom worktops, cladding and other products.
Currently Cosentino is based on its establishment with commercial fixed assets in a dozen countries. It is the world’s leading producer of quartz surfaces, distributing to over fifty countries.

How to Apply