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An English jobs board for the people of Sherbrooke, in Québec

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ASICS Canada Corporation: Customer Service Representative – Bilingual

ASICS Canada Corporation

This is a Full-time position in Sherbrooke, QC posted February 26, 2021.

POSITION PURPOSE / SUMMARY STATEMENT(defines the major functions/purpose of the position):The CSRis responsible for establishing and maintaining relationships with our Customers on behalf of the company by taking personal and complete responsibility for each customer contact through various channels.

This role is responsiblefor multi-tasking workload to handle inbound calls, emails, chat, fraud review, and warranty claims.

This role is also responsible for supporting Direct to consumer, including E-Com.

SUPERVISORY RESPONSIBILITIES(include titles of positions directly reporting to this position):This position does not have supervisory responsibilities.

ORGANIZATIONAL RELATIONSHIPS:Interacts with all levels throughout organization including employees and outside vendors.

DUTIES AND RESPONSIBILITIES:Assist customers from Canada with exceptional service multi-tasking to manage high call and email volume.Calls and emails are routed through a queue in a call center environment.Answer customer inquiries, and manage concerns immediately, and facilitate satisfactory resolution.Manage warranty claims, and fraud review.Data entry of orders/credits/returns made via phone and e-mail in a courteous, efficient and timely manner.Communicates with various levels of management.

KNOWLEDGE, SKILLS & ABILITIES:Strong written and verbal communication skillsAbility to multi-task and prioritize to meet deadlines and department resultsSkilled at providing excellent customer service through assessing their needs and providing a solutionAble to identify complex problems and finding solutions to address themAble to prioritize competing tasks and completing in a timely mannerKnowledge of sporting goods industryAble to give full attention to customers without interruptingAble to work in a fast-paced environment CORE COMPETENCIES:Communicates Effectively – Non-LeadershipConnects with the Customer – Non-LeadershipCultivates Collaboration – Non-LeadershipDelivers Results Effectively – Non-LeadershipInitiative – Non-LeadershipInnovative – Non-LeadershipJob Expertise – Non-LeadershipShows Great Judgment – Non-Leadership MINIMUM QUALIFICATIONSEDUCATION/EXPERIENCE:Minimum 3 years of customer service experience, sporting or athletic industry SAP experience a plusBilingual in French/English is a mustHigh School Diploma or equivalent work experienceComputer skills: Microsoft Suite (Word, Excel, PowerPoint)Google Applications such as Gmail, Google Hangouts, etc.

a plus.

CERTIFICATES, LICENSES, REGISTRATIONS:N/A PHYSICAL DEMANDS:In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers.Manual dexterity required.Office work, some lifting, considerable walking.

WORK ENVIRONMENT:In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.The office is clean, orderly, properly lighted and ventilated.Noise levels are considered low to moderate.

ASICS America Corporation reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities.ASICS America Corporation is an equal opportunity employer.