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English jobs board for the people in Sherbrooke, Québec

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An English jobs board for the people of Sherbrooke, in Québec

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Business Analyst Lead

BRP

This is a Contract position in Sherbrooke, QC posted January 18, 2023.

We are looking for a Business Analyst Lead who will report to the Global Dealer Services and Customer Care Manager, and who’ll be tasked to successfully and effectively manage the quality and performance of our Global Technology Support and Lead our day-to-day Performance Operation Reporting. As part of your role, you’ll be working with data and conducting various analyzes, while articulating meaningful conversations on business requirements with various stakeholders to identify performance gaps and opportunities to ultimately define and implement action plans with regards to Global Technology Support to reach exceptional results .
 
BECOME PART OF OUR TEAM

Here at BRP, we’re creating new ways to get people moving forward, where their experiences are measured by emotion rather than distance. All around the world, our products, achievements and aspirations are a reflection of our teams’ exceptional expertise. Want to bring your true self on this adventure?
 
YOU’LL HAVE THE OPPORTUNITY TO:

  • Oversee  vendor performance to drive changes if needed, improve operational processes, identify opportunities to increase efficiencies and quality
  • Be responsible of our vendor performance and achievement of Service Level Agreements and Key Performance Indicators and implement quality control measures to ensure continued success of vendor
  • Orchestrate efforts from internal and outsourced teams to conduct and engage in meaningful conversations during weekly, monthly, and quarterly business reviews.
  • Understand and lead reporting needs based on Global Support business requirements and gather appropriate data analysis on metrics 
  • Read, identify and bridge gaps in current reports/metrics/processes and work with all Global Support management to rectify as well as recommend and develop new reports 

 
 THIS ROLE IS A GOOD FIT IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

  • Bachelor’s degree in administration, business intelligence, finance, or equivalent experience
  • Strong data related analytical, critical thinking, and problem-solving skills
  • The ability to prioritize, organize, learn quickly, work independently and within a team
  • Strong written and oral communication skills
  • An eye towards continuous improvement, including the ability to innovate and simplify operational processes
  • Bilingual (French/English), written and spoken
  • Experience working with a third party will be considered an asset 

Do you have other qualifications? Tell us what is unique about you that is a great addition to the team.
 

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation — You want it, we have it:

  • Annual bonus: we work hard, and we know it. This yearly thank you is our way to fuel your dreams.
  • Generous paid time away: winding down is as important as creating the future of recreational products.  
  • Pension plan: we want to make sure you’ll enjoy retirement; we’ve got you covered. 
  • Collective saving opportunities: being part of BRP allows you to tap into the strength of our saving programs. 
  • Industry leading healthcare: fully paid by BRP, this program is here for you, whatever happens, so you can focus on what matters.

What about some feel good extras: 

  • Flexible work schedule: balance is key to innovation, and we want to make sure you are at the top of your game with a schedule that will work for you. 
  • Summer schedule: time flies at BRP, so we hit pause to enjoy it.
  • Holiday season shutdown: between Christmas and New Year’s, we close our facilities and refill on good times.
  • Educational resources: you love what you do, and we get you resources to stay cutting-edge, so we all win together.
  • Discount on BRP products: what we build is amazing, freeing, revolutionary, and you’re first in line for the experience.

 
WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey. 

#LI-CHH