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English jobs board for the people in Sherbrooke, Québec

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An English jobs board for the people of Sherbrooke, in Québec

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French bilingual customer service – work from home

Sykes

This is a Full-time position in Sherbrooke, QC posted February 12, 2020.

Job descriptionSYKES Work from Home is seeking to hire people with a passion for helping people, one caring interaction at a time.As part of the SYKES Work from Home Customer Service Call Centre team, you’ll learn all about our customers’ wants, needs and interests, before connecting them to products and solutions that make it all possible.

At SYKES, we put our customers first and strive to ensure each and every call provides a fantastic customer service experience.

We truly enjoy helping people, and we know you do, too!If you feel like you don’t know how to go about this, not to worry!

Most of our new hires don’t, either, which is why SYKES offers paid training to teach you how to provide great customer service support.Our ideal customer service candidate is awesome at the following:Has a passion to help those in need: Customer Service ExcellencePossesses strong problem-solving skills Communicates effectively, in French and English both in writing and verbally Can troubleshoot basic and routine customer issues that are technical in nature Is dependable and flexible to work rotating shifts, as neededHas a high school diploma or GED, and is at least 18 years of ageEssential Functions/Core Responsibilities:Assist customers with questions and problems; research and provide a resolutionTroubleshoot issuesSolve problems that may be unstructured and require use of conceptual thinkingEnsure service delivered to customers meets contractual Key Performance Indicators (KPIs) Listen attentively to customer needs and concerns; demonstrate empathy and build rapportPrepare complete and accurate work, including appropriately notating accounts, as required Participate in activities designed to improve the customer service experience and business performanceReasons why joining SYKES Work at Home is a GREAT idea:Our mission: We Help People, One Caring Interaction at a Time!Full-Time PositionsCompetitive PayPaid VacationContinuous promotional opportunitiesFamily-friendly environment that nurtures team workAre you ready for the next step in your career?

Are you ready to join a group of amazing people?

Are you ready to care for customers like never before?

Apply today!About SYKESEvery time a SYKES customer service representative takes a call, they have the chance to help someone answer a question, solve a problem, or find something they need.

Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with.

With supportive, caring leadership, our reps enjoy ongoing career opportunities.

Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today’s economyEEO statementSykes Enterprises, Incorporated (SYKES) is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company’s policies.

SYKES is proud to be an equal opportunity employer.

SYKES is committed to selecting, developing, and rewarding the best person for the job, and welcomes applications from all qualified individuals, including women, persons with disabilities, Indigenous persons, members of visual minority groups, and persons of any sexual orientation or gender identity.